Simplifying business systems
Organisation Performance
The continual success of an organisation will be determined by the ability to service internal and external customers to a sustainable, achievable level. To meet these requirements the greatest organisational assets, in the people, must be provided with respect, motivation and job satisfaction. In order to meet these challenges, the strategies of the organisation need to harness all available resources. Facilitation of these changes will result in innovation in services and processes, increased level of response to internal and external customers and continuous improvement in all areas of performance.
Training
Whether introducing new systems or new staff,
training in the effective use of technology and applications is paramount in
increased performance of an organisation.
Our training services encompass preliminary evaluation, post program
evaluation, planning, conduct, and follow up.
In conjunction with the organisation we provide reinforcement and
support for the newly acquired skills and knowledge obtained by the participant
in the programs.
Business Analysis
Embarking
on improvements to systems requires an understanding of how and why things are
undertaken the way they are. Through
interviews and workshops we can help examine your current processes and
determine what works, and what can be improved.
Whether this is in existing systems or for the process of a replacement,
assistance is provided to analyse the requirements of the business systems at
the same time enabling staff to build a higher level of capability for the
future.
Strategic Planning
IT and Business managers are often so
preoccupied with immediate issues that they lose sight of their ultimate
objectives. That's why a business review or preparation of a strategic plan is
a virtual necessity. This may not be a recipe for success, but without it a
business is much more likely to fail.
The outcome of our involvement is a satisfactory strategic plan that is
realistic and attainable so as to allow managers to think strategically and act
operationally.
Change Management
When innovation occurs there must be individual
and organisational change. Organisations
are a collection of systems and as such organisational change is viewed as a
process that is inclusive of all the interactive parts of a system. Our approach to change management encompasses
the organisational and human environment as well as the physical environment in
the workplace. This enables greater
acceptance of the change and provides increased organisational performance.
Business Improvement/Process Analysis
Business processes are built up over time that
whilst providing outcomes may not be the most beneficial for business. Through analysis, interviews and workshops we
are able to map and document the processes within the business and identify
possible areas of process improvement that will increase business performance.
Business Process Mapping
In conjunction with the process analysis
comprehensive business process maps are produced to outline and document
current processes. These form one of the
basis for the process improvements that could be implemented. With people and processes aligned with
technology the business can answer the question “How do we do this differently
and more efficiently?
Implementation Assistance
Studies have shown that the introduction of
technology alone does not improve efficiency.
The impact of the technology on the organisation and the staff needs to
be considered for implementations to be successful. Implementations can be successful through a
model of awareness, structures, persuasion, decision and commitment, roll out,
and review. Our professionals use this
model enabling successful implementations.
Systems Audit and Review
Over time business systems are used to provide
the necessary business functions. A
stocktake of the functionality available in current systems can prove
beneficial in improving business performance with the benefits far outweighing
the investment in the audit and review.
Our professionals review systems, electronic and supporting, to
facilitate improvements in business processes.